United Arab Emirates Information Technology Report

Published 10 July 2015

Quarterly report providing expert analysis, independent forecasts and competitive intelligence on the information technology industry.

Report includes: BMI Industry View, Industry SWOT Analysis, Industry Forecasts, Information Technology Risk Reward Index, Macroeconomic Forecast, Company Profiles and Regional and Country Industry Overviews.

Why you should buy this report

  • Benefit from the latest market opportunities
  • Understand the threats to your operations and investments and protect your company against future risks
  • Gain insight on emerging trends that could support, strengthen or disrupt your activities in the market
  • Get a full view of the competitive landscape to assess your market position

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United Arab Emirates Information Technology Report
Product Price

BMI View: High incomes and a strong consumption culture combine to make the UAE one of the most lucrative global IT markets in per capita terms. Retail spending has historically been a strength and, traditionally, IT adoption by the enterprise section has been for basic applications, a trend that is now changing. Etisalat's adoption of Microsoft Lync, connecting people across Windows and other operating systems, including mobile devices, and the federal Auth o rity for Human Resources' implementation of IBM MobileFirst support our view that heavy investments in next generation mobile broadband networks and the proliferation of smartphones has laid the foundations for growth in the region's enterprise mobility solutions market. However , the rising number of devices and migration to cloud computing solutions expose organisations to a growing number of cybersecurity threats. Improving awareness of these threats combined with increased government support will underpin robust demand for cybersecurity solutions in tandem with cloud-based IT services.

Headline Expenditure Projections

  • Computer Hardware Sales: AED8.4bn in 2014 to AED8.4bn in 2015, -0.7% in local currency terms. Decline in tablet volumes, and a sluggish market for desktops and notebook after upgrades brought forward to 2014, will result in a minor contraction in market value in 2015.

  • Software Sales: AED3.1bn in 2014 to AED3.3bn in 2015, +7.1% in local currency terms. The UAE is one of the region's fastest growing ERP markets as modernisation initiatives continue in an effort to increase international competitiveness. Cybersecurity will be another important growth driver.

  • IT Services Sales: AED5.3bn in 2014 to AED5.7bn in 2015, +8.1% in local currency terms. Managed services will be a leading growth area, with growth of cloud computing and real-time analytics accelerating.

Positive Growth, Positive Demand
e/f = BMI estimate/forecast. Source: BMI

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BMI Industry View
Operational Risk
Industry Forecast
Table: IT Industry - Historical Data And Forecasts (United Arab Emirates 2012-2019)
Macroeconomic Forecasts
Economic Analysis
GDP By Expenditure
Table: UAE - Private Consumption Forecasts
Table: UAE - Government Consumption Forecasts
Table: UAE - Fixed investment Forecasts
Table: UAE - Net Exports Forecasts
Industry Risk Reward Index
Middle East And Africa Risk/Reward Index
Table: MEA IT Risk/Reward Index - Q415
Market Overview
Cloud Computing
Table: UAE Cloud Vendor Developments
Industry Trends And Developments
Regulatory Development
Government Initiatives
Competitive Landscape
International Companies
Table: HCL Infosystems
Table: Huawei Technologies
Table: Lenovo
Local Companies
Table: Alpha Data
Regional Overview
Middle East And Africa
Demographic Forecast
Demographic Outlook
Table: Population Headline Indicators (United Arab Emirates 1990-2025)
Table: Key Population Ratios (United Arab Emirates 1990-2025)
Table: Urban/Rural Population & Life Expectancy (United Arab Emirates 1990-2025)
Table: Population By Age Group (United Arab Emirates 1990-2025)
Table: Population By Age Group % (United Arab Emirates 1990-2025)
Industry Forecast Methodology
Risk/Reward Index Methodology
Table: IT Risk/Reward Index Indicators
Table: Weighting Of Components

The United Arab Emirates Information Technology Report features BMI Research's market assessment and independent forecasts covering personal computers and software; semi-conductors, memory chips, integrated circuits and general components; the internet and IT solutions. It analyses analyses regulatory changes (licensing, customs and intellectual property protection) and competitive landscapes comparing IT companies by products, sales, market share, investments, projects and expansion strategies.

BMI's United Arab Emirates Information Technology Report provides industry professionals and strategists, corporate analysts, IT associations, government departments and regulatory bodies with independent forecasts and competitive intelligence on the IT industry in United Arab Emirates.

Key Benefits

  • Benchmark BMI's independent IT Industry forecasts for United Arab Emirates to test other views - a key input for successful budgetary and strategic business planning in the Emirati IT market.
  • Target business opportunities and risks in United Arab Emirates's IT sector through our reviews of latest industry trends, regulatory changes, and major deals, projects and investments in United Arab Emirates.
  • Assess the activities, strategy and market position of your competitors, partners and clients via our Company Profiles (inc. KPIs and latest activity).


BMI Industry View

Summary of BMI’s key industry forecasts, views and trend analysis covering IT, regulatory changes, major investments and projects and significant national and multinational company developments.

Industry SWOT Analysis

Analysis of the major Strengths, Weaknesses, Opportunities and Threats within the IT sector and within the broader telecommunications, political, economic and business environment.

BMI Industry Forecast

Historic data series (2010-2013) and forecasts to end-2019 for all key industry and economic indicators, supported by explicit assumptions, plus analysis of key downside risks to the main forecast, including:

  • IT Sector: Industry value (USDmn); IT sector contribution to GDP (%); value of hardware, software and services industry (USDmn); PC, peripherals and software imports and exports (USDmn); PC, peripherals and software sales (USDmn); number of PCs (‘000); PCs per 100 inhabitants; internet users (‘000); internet users per 100 inhabitants; broadband subscribers (‘000); broadband subscribers per 100 inhabitants.
  • Economy: Economic growth (%); nominal GDP (USDbn); unemployment (%); interest rates (%); exchange rate (against USD).

Information Technology Risk Reward Index

BMI’s Risk Reward Indices provide technology manufacturers, service providers, and IT vendors/leasing agents looking for opportunities in the region with a clear country-comparative assessment of a market’s risks and potential rewards. Each of the country markets are scored using a sophisticated model that includes more than 40 industry, economic and demographic data points to provide indices of highest to lowest appeal to investors, with each position explained.

Country Market Overview

Structure, size and value of the industry sectors including hardware, software and services; overview of the industry landscape and key players; assessment of the business operating environment and the latest regulatory developments and government authority.

BMI Macroeconomic Forecast

BMI forecasts for all headline macroeconomic indicators to end-2019 including real GDP growth, inflation, fiscal balance, trade balance, current account and external debt.

Competitive Landscape

Full analysis of the competitive landscape within the hardware, software and services sectors.

Company Profiles*

Examines the competitive positioning and short- to medium-term business strategies of key industry players. Strategy is examined within the context of BMI’s industry forecasts, our macroeconomic views and our understanding of the wider competitive landscape. The latest financial and operating statistics and key company developments are also incorporated within the company profiles, enabling a full evaluation of recent company performance and future growth prospects.

Regional Overview

Cross-border analysis of country markets in the region, commenting on IT penetration (PC and internet) and market growth drivers (IT market size and IT market compound growth).


The information Technology Reports draw on an extensive network of primary sources, such as multilateral organisations, government departments, industry associations, chambers and company reports.

*Company profiles are not available for every country. Those reports instead contain information on the current activities of prominent companies operating in the market.